East Midlands Railway
Problems in ordering a train ticket for travel from Belper. A link to video story. Annoying! Follow up 30th Jan 2020: The train was late in both directions. Coming home from busy St Pancras the reserved seating booking didn't work because of a a "computer problem", more likely they forgot to load the details. The guard apologised over the speaker system, but I'[m guessing the problem will be repeated.